PlaySmart

Why this site exists

We created this site because we believe that gambling should always be fun. By giving you a breakdown of how the games actually work, and by providing you with tools to manage your budget and customize your playing experience, we’re helping to keep it that way. And, if it just so happens that it gets to a point where gambling stops being fun, we’ve got information and resources to help with that too. Whether you’ve been playing for decades, or have never gambled in your life, this site is for you. So feel free to look, learn, share and, of course, play.

PlaySmart Logo Want to Learn How Gambling Really Works?
That’s smart.

This site will show you how gambling in Ontario really works, and give you helpful tips on how to keep it fun.
The goal: to help you learn more and play smart.

Scroll Down

Why this site exists

We created this site because we believe that gambling should always be fun. By giving you a breakdown of how the games actually work, and by providing you with tools to manage your budget and customize your playing experience, we’re helping to keep it that way. And, if it just so happens that it gets to a point where gambling stops being fun, we’ve got information and resources to help with that too.

Whether you’ve been playing for decades, or have never gambled in your life, this site is for you. So feel free to look, learn, share and, of course, play.

Losing control? Find help here.

If you’re worried about your own gambling habits, or someone else’s, here are some warning signs to look out for.

Scroll Down

PlaySmart Resources Chinese

Interested in learning more about how gambling really works?
Have a look at these resources. They’ll help you separate the fact from the fiction.

Scroll Down

Accreditation

The OLG PlaySmart program

Our goal is to make gambling fun – and keep it that way.
That’s why we work closely with government and independent agencies to find newer, better ways to support people who are concerned about their gambling.

Scroll Down

Keeping your kids safe

Risky gambling behaviour is something that evolves over time. In some cases, it starts at a young age. That’s why it’s important to talk with your kids and help them understand the risks associated with gambling. This section will give you the information you need to help start that conversation.

Places that can help

Want more information?

Our brochures cover a wide range of topics, from slots to Self-Exclusion. Click one of these links to learn more:

Internet Gaming

Internet Gaming is the general term for accessing casino and lottery games through a website. Some people feel like they’ve got more control when playing online – the truth is, the same rules apply from the casino to the couch.

Slots

When it comes to slots, some people think that they can win by hitting the ”STOP” button at just the right time. The truth is, there is absolutely no way to predict or control when a machine will pay out.

Scroll down to learn more about slots and how they really work.

Bingo

Some people think that if you play games with a certain pattern, your odds of winning will improve. Not true. Like slot machines, lottery games and scratch and win games, the only factor that determines whether you win or lose is chance.

Lottery

Playing the same numbers every week or buying a ticket from a store that sold a winning ticket will not help your chances of landing the jackpot.

When it comes to winning lottery games or scratch and win games the only thing you can count on is chance – not skill, time, or place.

Table Games

When you’re at the tables and down some money, it’s easy to convince yourself that you can win it back if you just keep playing. Regardless of whether the game is Roulette, Craps, Blackjack or even Texas Hold’em Poker, there is a house advantage that affects your odds over time. The longer you play, the greater your chance of losing.

Top Five Gambling Tips

These tips won’t help you win a jackpot, but they will help you walk out on top – by having fun and sticking to your budget.

How Gambling Works

There’s no secret formula or lucky charm that will help you improve your odds of winning. For the most part, skill won’t help you at all – it’s all about chance.

Scroll Down

Need help taking control of
your gambling habits?

Join the OLG Self-Exclusion program. It’s available to every adult, regardless of who you are or what your history with gambling is like.

Scroll Down

Example

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Responsible Gaming Resource Centres

Get information where you need it most

Three people. Three perspectives.

Watch this video and learn more about Self-Exclusion, as well as the experiences of three self- excluders.

Self-Exclusion from Internet Gaming

If you have an internet gaming account with PlayOLG, you also have the option of self-excluding from internet gaming only (you’ll still be allowed to visit gaming sites).

How does OLG’s Facial Recognition system work?

During registration for Self-Exclusion, the self-excluder’s facial image is captured and assigned a unique identifier. The image is uploaded to OLG’s database and various biometric identifiers such as distance between the eyes, depth of eye sockets and length of jaw bone are assigned to the self-excluder to be used in future comparison.

About this site

This site was made by the Ontario Lottery and Gaming Corporation (OLG), a provincial Crown Corporation that conducts and manages province-wide lotteries, casinos, and slot facilities at horse racing tracks.

Knowledge You Can Bet On

Is your slot machine “due” for a win?

Accréditations

Machines à sous

Pour ce qui est des machines à sous, certains croient pouvoir gagner en appuyant sur le bouton « ARRÊTER » au bon moment. La vérité est qu’il n’y a absolument aucun moyen de prédire ou de contrôler le moment où une machine paiera.

Faites défiler vers le bas pour en savoir plus sur les machines à sous et sur la façon dont elles fonctionnent réellement.

Fonctionnement du jeu

Il n’existe aucune formule secrète ni aucun porte-bonheur pouvant vous aider à améliorer vos chances de gagner. La plupart du temps, vos aptitudes ne vous seront d’aucune aide – tout repose sur le hasard.

Scroll Down

Why this site exists

We created this site because we believe that gambling should always be fun. By giving you a breakdown of how the games actually work, and by providing you with tools to manage your budget and customize your playing experience, we’re helping to keep it that way. And, if it just so happens that it gets to a point where gambling stops being fun, we’ve got information and resources to help with that too. Whether you’ve been playing for decades, or have never gambled in your life, this site is for you. So feel free to look, learn, share and, of course, play.

Trois personnes. Trois perspectives.

Regardez cette vidéo et apprenez-en davantage sur l’autoexclusion et sur l’expérience de trois joueurs autoexclus.

À propos du site

Le site est une initiative de la Société des loteries et des jeux de l’Ontario (OLG), société d’État provinciale qui exploite et gère les loteries, les casinos et les salles de machines à sous dans les hippodromes de la province. Faites défiler la page pour en savoir plus.

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Lost your Way? Find it here.

If you’re worried about your own gambling habits, or someone else’s, here are some warning signs to look out for.

Jeu en ligne

Le jeu en ligne est le terme généralement employé pour désigner l’accès aux jeux de casino et aux loteries au moyen d’un site Web. Certains croient qu’ils ont davantage le contrôle lorsqu’ils jouent en ligne mais en réalité, les mêmes règles s’appliquent, que ce soit au casino ou chez soi.

Bingo

Certains croient que si l’on joue en suivant un système, les chances de gagner sont meilleures. C’est faux.

Nos cinq meilleurs conseils de jeu

Ces conseils ne vous aideront pas à remporter un gros lot, mais ils vous aideront à rester gagnant – en vous amusant et en respectant votre budget.

Vous avez besoin d’aide pour reprendre le dessus sur vos habitudes de jeu?

Inscrivez-vous au programme d’autoexclusion d’OLG. Le programme est offert à tous les adultes, qui que vous soyez et quel que soit votre passé en matière de jeu. Faites défiler la page pour en savoir plus.

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Responsible Gaming Resource Centres

Get information where you need it most

Comment fonctionne le système de reconnaissance faciale d’OLG?

Pendant l’inscription au programme d’autoexclusion, l’image faciale de la personne qui s’autoexclut est saisie et associée à un identificateur unique. L’image est téléchargée dans la base de données d’OLG et des identificateurs biométriques comme la distance entre les yeux, la profondeur des cavités orbitaires et la longueur de la mâchoire sont attribués à la personne autoexclue en vue d’une future comparaison.

Des connaissances sur lesquelles vous pouvez miser

Statistiques à inclure...

• Chances de gagner aux machines à sous

The OLG PlaySmart program

Our goal is to make gambling fun – and keep it that way.
That’s why we work closely with government and independent agencies to find newer, better ways to support people who are concerned about their gambling.

Scroll Down

PlaySmart Logo Vous voulez savoir comment fonctionne vraiment le jeu? C’est sensé.

Ce site vous montrera comment fonctionne vraiment le jeu en Ontario et vous fournira des conseils utiles pour que le jeu reste amusant. L’objectif : vous aider à en apprendre davantage et à jouer sensé.

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PlaySmart Resources Chinese

Interested in learning more about how gambling really works?
Have a look at these resources. They’ll help you separate the fact from the fiction.

Scroll Down

Vous avez perdu le contrôle? Vous trouverez de l’aide ici.

Si vous êtes préoccupé par vos propres habitudes de jeu ou celles de quelqu’un d’autre, surveillez les signes suivants.

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Organismes de soutien

Protégez vos enfants

Les comportements de jeu à risque évoluent avec le temps. Dans certains cas, ces comportements commencent à un jeune âge. C’est pourquoi il est important de discuter avec vos enfants et de les aider à comprendre les risques associés au jeu. La présente section vous fournira les informations dont vous avez besoin pour vous aider à amorcer cette conversation.

Vous voulez en savoir plus?

Nos brochures traitent d’une grande variété de sujets, des machines à sous à l’autoexclusion. Cliquez sur un des liens suivants pour en savoir plus.

Loterie

Jouer les mêmes numéros chaque semaine ou acheter un billet à un magasin ayant vendu un billet gagnant n’augmentera pas vos chances de gagner le gros lot.

Lorsqu’il s’agit de gagner à des jeux de loterie ou à des jeux de billets à gratter, la seule chose qui compte est la chance – les aptitudes, le moment ou le lieu n’ont aucune incidence.

Raison d’être du site

Nous avons créé ce site parce que nous croyons que le jeu doit demeurer amusant en tout temps. En vous expliquant comment fonctionnent véritablement les jeux et en vous fournissant des outils pour gérer votre budget et personnaliser votre expérience de jeu, nous contribuons à ce que le jeu reste amusant. De plus, si jamais vous atteignez un point où le jeu ne vous amuse plus, nous avons des informations et des ressources pour vous aider à ce sujet.

Que vous jouiez depuis de nombreuses années ou que vous n’ayez encore jamais parié de votre vie, ce site s’adresse à vous. N’hésitez pas à le consulter, à apprendre, à le partager et, bien sûr, à jouer.

L’autoexclusion du jeu en ligne

Si vous avez un compte de jeu en ligne avec PlayOLG, vous avez également l’option de vous exclure du jeu en ligne seulement (en demeurant autorisé à vous rendre dans les établissements de jeu).

Jeux sur table

Lorsque vous êtes aux tables de jeu et que vous avez perdu un certain montant d’argent, il est facile de vous convaincre que vous pouvez regagner votre argent simplement en continuant de jouer.

Places that can help

Liens utiles

Responsible Gaming Resource Centres

Get support where you need it most

Responsible Gambling Resource Centres

Get support where you need it most

Responsible Gaming Resource Centres

Get support where you need it most

Centres de ressources sur le jeu responsable

Obtenez des informations lorsque vous en avez le plus besoin

About this site - Mobile Version

This site was made by the Ontario Lottery and Gaming Corporation (OLG), a provincial Crown Corporation that conducts and manages province-wide lotteries, casinos, and slot facilities at horse racing tracks.

PlaySmart Videos

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Charitable Bingo & Gaming

Charitable Bingo & Gaming centres offer a wide variety of games and entertainment that raise funds for Ontario’s local communities. Find the game that suits you best, and learn how to keep it fun!

The OLG PlaySmart Program

Our goal is to make gambling fun – and keep it that way.
That’s why we work closely with government and independent agencies to find newer, better ways to support people who are concerned about their gambling.

Program Areas

Read up on the eight key areas that support OLG’s PlaySmart Program

Employee Training

OLG works with the Centre for Addiction and Mental Health (CAMH), Canada’s largest mental health and addictions teaching hospital, to design and deliver RG training for all employees, across all lines of business: Gaming, Lottery, Charitable Gaming (cGaming) and Internet Gaming (iGaming). This training provides important knowledge and skills to ensure employees, operators, and retailers are aware of and respond to signs of problem gambling, promote RG resources and provide assistance as required.

Player Education

OLG executes a comprehensive player education program spanning all of its lines of business, as well as the general public. OLG’s goal is to promote responsible gambling awareness to all players, as well as to embed key responsible gambling principles into the overall player experience.

To achieve this goal, we use a variety of communications and materials distributed through a number of channels, including Playsmart.ca, and Responsible Gaming Resource Centres (RGRCs), located in all slots and casino venues, and many bingo centres.

Advertising and Marketing Communications

OLG’s marketing and advertising materials adhere to the principles and regulations that outline OLG’s obligations not to mislead in any way, not to target underage or self-excluded individuals, and where effective, to contain a responsible gambling message and/or reference to Playsmart.ca.

Advertising and marketing communications at OLG are conducted in accordance with federal and provincial regulations, as well as internal codes and standards.

Game Design

Game Design policies and practices are in place across all lines of OLG’s business to ensure that game information is clear, accurate, truthful and does not encourage excessive or underage gambling. This approach aligns with standards established by the Alcohol and Gaming Commission of Ontario (AGCO), as well as the Gaming Control Act in Ontario.

Game and venue design polices are formally reviewed by OLG every 36 months to determine whether Responsible Gambling continues to align with current policies and procedures, research and knowledge and reflects industry best practices. OLG may also engage third-party experts to conduct the review and/or validate some or all of the results.

Research

OLG’s Responsible Gambling (RG) research program and strategy is a well-established and vital component of overall RG program development and evaluation. Using a multi-disciplinary and coordinated approach, OLG works with RG stakeholders, academics and independent market researchers to ensure RG programming is relevant, effective and evidence-based.

OLG reviews RG programming in its gaming operations every three years to ensure it is accurate, up to date with current OLG policies, procedures, research and knowledge, and reflective of industry best practices. Research is essential to this review process because it provides a benchmark to evaluate programming, is a methodological component of the review, and provides a means to answer questions or resolve issues raised by the review.

OLG’s research program has three specific components: OLG Program Research, Multi-Jurisdictional Research and Research Facilitation.

OLG Program Research

OLG’s Program Research includes qualitative focus groups, market research surveys and research studies conducted in conjunction with third-parties, such as RG expert academics and stakeholders. All OLG Program Research has been commissioned and designed by OLG to meet specific program needs or address particular gaps in knowledge.

Multi-jurisdictional Research

Multi-jurisdictional research is a specific type of collaborative research where OLG is a study participant or a source of data for the research.

OLG provides both funding and data to the Responsible Gambling Council (RGC) for an annual multi-methodology research study focusing on a specific RG area.

OLG continues to be an active participant in the Interprovincial Lottery Corporation (ILC) RG Subcommittee, allowing it to share expertise and resources in RG program development and research projects.

Research Facilitation

Research facilitation involves providing researchers with information around relevant OLG policies and practices as well as access to OLG sites, employees and customers.

Treatment Referral

OLG advocates treatment services through numerous channels, builds strong relationships with treatment providers, and uses content on Playsmart.ca and brochures to promote available resources and local treatment options.

In addition to continuing to publicizing treatment services and raise awareness of support services, OLG has advanced the program in four specific areas:

  • Stakeholder engagement
  • Off-site Self-Exclusion option
  • Treatment motivation for self-excluders
  • Promotion of treatment services information

Reporting, Measurement and Certification

OLG’s commitment to continuous improvement, as set out in its RG Program Strategy, is achieved through routine disclosure of information in a manner that promotes inclusivity and awareness. The measurement, evaluation and reporting of outputs and outcomes of the RG Program supports transparent analysis by all stakeholders.

RG Scorecard and Measurement Report

This detailed scorecard reports 26 measures and 130 indicators across all areas of OLG’s RG Program including RG Training, RG Culture Building, Self-Exclusion, Game Design, Stakeholder Relations, and Research. It is produced annually in a complete and summary format .

Corporate Social Responsibility (CSR) Report

A CSR Report covering fiscal year 2012-13 has been published and disseminated both in electronic and printed forms. The report includes OLG’s corporate profile, an overview of how proceeds from OLG are allocated, RG accomplishments, accomplishments in enhancing player trust, discussion of employees giving back to communities, and accomplishments in reducing environmental impacts.

RG Check Accreditation

RG Check is an independent third-party RG accreditation program operated by the Responsible Gambling Council (RGC) that applies to land-based gaming sites over a three-year period. All 19 OLG-operated gaming sites have achieved accreditation as of April 2014. As a part of the goal to deliver a Gold Standard for RG programming, all OLG gaming sites are required to have RG Check certification.

OLG in Your Community

Got more questions? Want more information? We can send a representative from the OLG PlaySmart program to one of your community meetings. Whether you’re interested in a formal presentation, or a casual discussion, we can tailor our presentation to your needs.

If you’re interested, please email RGinfo@olg.ca

Presentations focus on OLG’s Responsible Gambling programming and are intended for those that are 19 years of age or older and residents of Ontario. OLG reserves the right to refuse a request based on availability of resources, presentation timing and/or appropriateness of content for the specified audience. Eligible requests will receive a response from OLG within seven business days.

Employee Training

Employee Training

OLG works with the Centre for Addiction and Mental Health (CAMH), Canada’s largest mental health and addictions teaching hospital, to design and deliver RG training for all employees, across all lines of business: Gaming, Lottery, Charitable Gaming (cGaming) and Internet Gaming (iGaming). This training provides important knowledge and skills to ensure employees, operators, and retailers are aware of and respond to signs of problem gambling, promote RG resources and provide assistance as required.

Player Education

Player Education

OLG executes a comprehensive player education program spanning all of its lines of business, as well as the general public. OLG’s goal is to promote responsible gambling awareness to all players, as well as to embed key responsible gambling principles into the overall player experience.

To achieve this goal, we use a variety of communications and materials distributed through a number of channels, including Playsmart.ca, and Responsible Gaming Resource Centres (RGRCs), located in all slots and casino venues, and many bingo centres.

Advertising and Marketing Communications

Advertising and Marketing Communications

OLG’s marketing and advertising materials adhere to the principles and regulations that outline OLG’s obligations not to mislead in any way, not to target underage or self-excluded individuals, and where effective, to contain a responsible gambling message and/or reference to Playsmart.ca.

Advertising and marketing communications at OLG are conducted in accordance with federal and provincial regulations, as well as internal codes and standards.

.

Game Design

Game Design

Game Design policies and practices are in place across all lines of OLG’s business to ensure that game information is clear, accurate, truthful and does not encourage excessive or underage gambling. This approach aligns with standards established by the Alcohol and Gaming Commission of Ontario (AGCO), as well as the Gaming Control Act in Ontario.

Game and venue design polices are formally reviewed by OLG every 36 months to determine whether Responsible Gambling continues to align with current policies and procedures, research and knowledge and reflects industry best practices. OLG may also engage third-party experts to conduct the review and/or validate some or all of the results.

Research

Research

OLG’s Responsible Gambling (RG) research program and strategy is a well-established and vital component of overall RG program development and evaluation. Using a multi-disciplinary and coordinated approach, OLG works with RG stakeholders, academics and independent market researchers to ensure RG programming is relevant, effective and evidence-based.

OLG reviews RG programming in its gaming operations every three years to ensure it is accurate, up to date with current OLG policies, procedures, research and knowledge, and reflective of industry best practices. Research is essential to this review process because it provides a benchmark to evaluate programming, is a methodological component of the review, and provides a means to answer questions or resolve issues raised by the review.

OLG’s research program has three specific components: OLG Program Research, Multi-Jurisdictional Research and Research Facilitation.

OLG Program Research

OLG’s Program Research includes qualitative focus groups, market research surveys and research studies conducted in conjunction with third-parties, such as RG expert academics and stakeholders. All OLG Program Research has been commissioned and designed by OLG to meet specific program needs or address particular gaps in knowledge.

Multi-jurisdictional Research

Multi-jurisdictional research is a specific type of collaborative research where OLG is a study participant or a source of data for the research.

OLG provides both funding and data to the Responsible Gambling Council (RGC) for an annual multi-methodology research study focusing on a specific RG area.

OLG continues to be an active participant in the Interprovincial Lottery Corporation (ILC) RG Subcommittee, allowing it to share expertise and resources in RG program development and research projects.

Research Facilitation

Research facilitation involves providing researchers with information around relevant OLG policies and practices as well as access to OLG sites, employees and customers.

Treatment Referral

Treatment Referral

OLG advocates treatment services through numerous channels, builds strong relationships with treatment providers, and uses content on PlaySmart.ca and brochures to promote available resources and local treatment options.

In addition to continuing to publicizing treatment services and raise awareness of support services, OLG has advanced the program in four specific areas:

  • Stakeholder engagement
  • Off-site Self-Exclusion option
  • Treatment motivation for self-excluders
  • Promotion of treatment services information

Reporting, Measuring and Certification

Reporting, Measurement and Certification

OLG’s commitment to continuous improvement, as set out in its RG Program Strategy, is achieved through routine disclosure of information in a manner that promotes inclusivity and awareness. The measurement, evaluation and reporting of outputs and outcomes of the RG Program supports transparent analysis by all stakeholders.

RG Scorecard and Measurement Report

This detailed scorecard reports 26 measures and 130 indicators across all areas of OLG’s RG Program including RG Training, RG Culture Building, Self-Exclusion, Game Design, Stakeholder Relations, and Research. It is produced annually in a complete and summary format .

Corporate Social Responsibility (CSR) Report

A CSR Report covering fiscal year 2012-13 has been published and disseminated both in electronic and printed forms. The report includes OLG’s corporate profile, an overview of how proceeds from OLG are allocated, RG accomplishments, accomplishments in enhancing player trust, discussion of employees giving back to communities, and accomplishments in reducing environmental impacts.

RG Check Accreditation

RG Check is an independent third-party RG accreditation program operated by the Responsible Gambling Council (RGC) that applies to land-based gaming sites over a three-year period. All 19 OLG-operated gaming sites have achieved accreditation as of April 2014. As a part of the goal to deliver a Gold Standard for RG programming, all OLG gaming sites are required to have RG Check certification.

OLG in Your Community

OLG In Your Community

Got more questions? Want more information? We can send a representative from the OLG PlaySmart program to one of your community meetings. Whether you’re interested in a formal presentation, or a casual discussion, we can tailor our presentation to your needs.

If you’re interested, please email RGinfo@olg.ca

Presentations focus on OLG’s Responsible Gambling programming and are intended for those that are 19 years of age or older and residents of Ontario. OLG reserves the right to refuse a request based on availability of resources, presentation timing and/or appropriateness of content for the specified audience. Eligible requests will receive a response from OLG within seven business days.

Reports

Get a sense for what we do, and how we’re doing it.

Responsible Gambling Performance Icon

OLG’s Responsible Gambling Performance: Measuring Awareness and Outcomes

This document outlines our key performance indicators and monitors our year-over-year progress.

Why this site exists

We created this site because we believe that gambling should always be fun. By giving you a breakdown of how the games actually work, and by providing you with tools to manage your budget and customize your playing experience, we’re helping to keep it that way. And, if it just so happens that it gets to a point where gambling stops being fun, we’ve got information and resources to help with that too. Whether you’ve been playing for decades, or have never gambled in your life, this site is for you. So feel free to look, learn, share and, of course, play.

PlaySmart Logo Want to Learn How Gambling Really Works?
That’s smart.

This site will show you how gambling in Ontario really works, and give you helpful tips on how to keep it fun.
The goal: to help you learn more and play smart.

Scroll Down

Why this site exists

We created this site because we believe that gambling should always be fun. By giving you a breakdown of how the games actually work, and by providing you with tools to manage your budget and customize your playing experience, we’re helping to keep it that way. And, if it just so happens that it gets to a point where gambling stops being fun, we’ve got information and resources to help with that too.

Whether you’ve been playing for decades, or have never gambled in your life, this site is for you. So feel free to look, learn, share and, of course, play.

Losing control? Find help here.

If you’re worried about your own gambling habits, or someone else’s, here are some warning signs to look out for.

Scroll Down

PlaySmart Resources Chinese

Interested in learning more about how gambling really works?
Have a look at these resources. They’ll help you separate the fact from the fiction.

Scroll Down

Accreditation

The OLG PlaySmart program

Our goal is to make gambling fun – and keep it that way.
That’s why we work closely with government and independent agencies to find newer, better ways to support people who are concerned about their gambling.

Scroll Down

Keeping your kids safe

Risky gambling behaviour is something that evolves over time. In some cases, it starts at a young age. That’s why it’s important to talk with your kids and help them understand the risks associated with gambling. This section will give you the information you need to help start that conversation.

Places that can help

Want more information?

Our brochures cover a wide range of topics, from slots to Self-Exclusion. Click one of these links to learn more:

Internet Gaming

Internet Gaming is the general term for accessing casino and lottery games through a website. Some people feel like they’ve got more control when playing online – the truth is, the same rules apply from the casino to the couch.

Slots

When it comes to slots, some people think that they can win by hitting the ”STOP” button at just the right time. The truth is, there is absolutely no way to predict or control when a machine will pay out.

Scroll down to learn more about slots and how they really work.

Bingo

Some people think that if you play games with a certain pattern, your odds of winning will improve. Not true. Like slot machines, lottery games and scratch and win games, the only factor that determines whether you win or lose is chance.

Lottery

Playing the same numbers every week or buying a ticket from a store that sold a winning ticket will not help your chances of landing the jackpot.

When it comes to winning lottery games or scratch and win games the only thing you can count on is chance – not skill, time, or place.

Table Games

When you’re at the tables and down some money, it’s easy to convince yourself that you can win it back if you just keep playing. Regardless of whether the game is Roulette, Craps, Blackjack or even Texas Hold’em Poker, there is a house advantage that affects your odds over time. The longer you play, the greater your chance of losing.

Top Five Gambling Tips

These tips won’t help you win a jackpot, but they will help you walk out on top – by having fun and sticking to your budget.

How Gambling Works

There’s no secret formula or lucky charm that will help you improve your odds of winning. For the most part, skill won’t help you at all – it’s all about chance.

Scroll Down

Need help taking control of
your gambling habits?

Join the OLG Self-Exclusion program. It’s available to every adult, regardless of who you are or what your history with gambling is like.

Scroll Down

Example

Scroll Down

Responsible Gaming Resource Centres

Get information where you need it most

Three people. Three perspectives.

Watch this video and learn more about Self-Exclusion, as well as the experiences of three self- excluders.

Self-Exclusion from Internet Gaming

If you have an internet gaming account with PlayOLG, you also have the option of self-excluding from internet gaming only (you’ll still be allowed to visit gaming sites).

How does OLG’s Facial Recognition system work?

During registration for Self-Exclusion, the self-excluder’s facial image is captured and assigned a unique identifier. The image is uploaded to OLG’s database and various biometric identifiers such as distance between the eyes, depth of eye sockets and length of jaw bone are assigned to the self-excluder to be used in future comparison.

About this site

This site was made by the Ontario Lottery and Gaming Corporation (OLG), a provincial Crown Corporation that conducts and manages province-wide lotteries, casinos, and slot facilities at horse racing tracks.

Knowledge You Can Bet On

Is your slot machine “due” for a win?

Accréditations

Machines à sous

Pour ce qui est des machines à sous, certains croient pouvoir gagner en appuyant sur le bouton « ARRÊTER » au bon moment. La vérité est qu’il n’y a absolument aucun moyen de prédire ou de contrôler le moment où une machine paiera.

Faites défiler vers le bas pour en savoir plus sur les machines à sous et sur la façon dont elles fonctionnent réellement.

Fonctionnement du jeu

Il n’existe aucune formule secrète ni aucun porte-bonheur pouvant vous aider à améliorer vos chances de gagner. La plupart du temps, vos aptitudes ne vous seront d’aucune aide – tout repose sur le hasard.

Scroll Down

Why this site exists

We created this site because we believe that gambling should always be fun. By giving you a breakdown of how the games actually work, and by providing you with tools to manage your budget and customize your playing experience, we’re helping to keep it that way. And, if it just so happens that it gets to a point where gambling stops being fun, we’ve got information and resources to help with that too. Whether you’ve been playing for decades, or have never gambled in your life, this site is for you. So feel free to look, learn, share and, of course, play.

Trois personnes. Trois perspectives.

Regardez cette vidéo et apprenez-en davantage sur l’autoexclusion et sur l’expérience de trois joueurs autoexclus.

À propos du site

Le site est une initiative de la Société des loteries et des jeux de l’Ontario (OLG), société d’État provinciale qui exploite et gère les loteries, les casinos et les salles de machines à sous dans les hippodromes de la province. Faites défiler la page pour en savoir plus.

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Lost your Way? Find it here.

If you’re worried about your own gambling habits, or someone else’s, here are some warning signs to look out for.

Jeu en ligne

Le jeu en ligne est le terme généralement employé pour désigner l’accès aux jeux de casino et aux loteries au moyen d’un site Web. Certains croient qu’ils ont davantage le contrôle lorsqu’ils jouent en ligne mais en réalité, les mêmes règles s’appliquent, que ce soit au casino ou chez soi.

Bingo

Certains croient que si l’on joue en suivant un système, les chances de gagner sont meilleures. C’est faux.

Nos cinq meilleurs conseils de jeu

Ces conseils ne vous aideront pas à remporter un gros lot, mais ils vous aideront à rester gagnant – en vous amusant et en respectant votre budget.

Vous avez besoin d’aide pour reprendre le dessus sur vos habitudes de jeu?

Inscrivez-vous au programme d’autoexclusion d’OLG. Le programme est offert à tous les adultes, qui que vous soyez et quel que soit votre passé en matière de jeu. Faites défiler la page pour en savoir plus.

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Responsible Gaming Resource Centres

Get information where you need it most

Comment fonctionne le système de reconnaissance faciale d’OLG?

Pendant l’inscription au programme d’autoexclusion, l’image faciale de la personne qui s’autoexclut est saisie et associée à un identificateur unique. L’image est téléchargée dans la base de données d’OLG et des identificateurs biométriques comme la distance entre les yeux, la profondeur des cavités orbitaires et la longueur de la mâchoire sont attribués à la personne autoexclue en vue d’une future comparaison.

Des connaissances sur lesquelles vous pouvez miser

Statistiques à inclure...

• Chances de gagner aux machines à sous

The OLG PlaySmart program

Our goal is to make gambling fun – and keep it that way.
That’s why we work closely with government and independent agencies to find newer, better ways to support people who are concerned about their gambling.

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PlaySmart Logo Vous voulez savoir comment fonctionne vraiment le jeu? C’est sensé.

Ce site vous montrera comment fonctionne vraiment le jeu en Ontario et vous fournira des conseils utiles pour que le jeu reste amusant. L’objectif : vous aider à en apprendre davantage et à jouer sensé.

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PlaySmart Resources Chinese

Interested in learning more about how gambling really works?
Have a look at these resources. They’ll help you separate the fact from the fiction.

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Vous avez perdu le contrôle? Vous trouverez de l’aide ici.

Si vous êtes préoccupé par vos propres habitudes de jeu ou celles de quelqu’un d’autre, surveillez les signes suivants.

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Organismes de soutien

Protégez vos enfants

Les comportements de jeu à risque évoluent avec le temps. Dans certains cas, ces comportements commencent à un jeune âge. C’est pourquoi il est important de discuter avec vos enfants et de les aider à comprendre les risques associés au jeu. La présente section vous fournira les informations dont vous avez besoin pour vous aider à amorcer cette conversation.

Vous voulez en savoir plus?

Nos brochures traitent d’une grande variété de sujets, des machines à sous à l’autoexclusion. Cliquez sur un des liens suivants pour en savoir plus.

Loterie

Jouer les mêmes numéros chaque semaine ou acheter un billet à un magasin ayant vendu un billet gagnant n’augmentera pas vos chances de gagner le gros lot.

Lorsqu’il s’agit de gagner à des jeux de loterie ou à des jeux de billets à gratter, la seule chose qui compte est la chance – les aptitudes, le moment ou le lieu n’ont aucune incidence.

Raison d’être du site

Nous avons créé ce site parce que nous croyons que le jeu doit demeurer amusant en tout temps. En vous expliquant comment fonctionnent véritablement les jeux et en vous fournissant des outils pour gérer votre budget et personnaliser votre expérience de jeu, nous contribuons à ce que le jeu reste amusant. De plus, si jamais vous atteignez un point où le jeu ne vous amuse plus, nous avons des informations et des ressources pour vous aider à ce sujet.

Que vous jouiez depuis de nombreuses années ou que vous n’ayez encore jamais parié de votre vie, ce site s’adresse à vous. N’hésitez pas à le consulter, à apprendre, à le partager et, bien sûr, à jouer.

L’autoexclusion du jeu en ligne

Si vous avez un compte de jeu en ligne avec PlayOLG, vous avez également l’option de vous exclure du jeu en ligne seulement (en demeurant autorisé à vous rendre dans les établissements de jeu).

Jeux sur table

Lorsque vous êtes aux tables de jeu et que vous avez perdu un certain montant d’argent, il est facile de vous convaincre que vous pouvez regagner votre argent simplement en continuant de jouer.

Places that can help

Liens utiles

Responsible Gaming Resource Centres

Get support where you need it most

Responsible Gambling Resource Centres

Get support where you need it most

Responsible Gaming Resource Centres

Get support where you need it most

Centres de ressources sur le jeu responsable

Obtenez des informations lorsque vous en avez le plus besoin

About this site - Mobile Version

This site was made by the Ontario Lottery and Gaming Corporation (OLG), a provincial Crown Corporation that conducts and manages province-wide lotteries, casinos, and slot facilities at horse racing tracks.

PlaySmart Videos

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Charitable Bingo & Gaming

Charitable Bingo & Gaming centres offer a wide variety of games and entertainment that raise funds for Ontario’s local communities. Find the game that suits you best, and learn how to keep it fun!

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Accreditation

Accreditation

To ensure that our responsible gambling practices are as effective as possible, we undergo assessments from third-party agencies on a regular basis.

In 2015, our work was acknowledged by the World Lottery Association (WLA). The WLA, which recognizes excellence in responsible gambling, gave OLG the award for Best Overall Responsible Gaming Program in the world. In addition, OLG received a Level 4 accreditation from the WLA – the highest level an organization can get.

Plus, in 2014, we completed RG Check certification for all 19 OLG-operated slots and casino facilities. The RG Check accreditation is only awarded to facilities that meet a stringent, internationally-recognized set of standards in areas like self-exclusion, informed decision-making and employee training. This certification must be completed every three years. As such, we are always looking for new ways to improve our programs, strengthen our relationships with stakeholders, and enhance the experience of our players.

WLA's Logo

Organizations we work with

We work with these organizations, and many more, to promote responsible gambling in Ontario:

Centre for Addiction and Mental Health (CAMH)

Centre for Addiction and Mental Health (CAMH) Logo

CAMH is Canada’s leading addiction and mental health teaching hospital. Its mandate is to transform the lives of people affected by addiction and mental illness, applying the latest in scientific advances through integrated clinical practice, health promotion, education and research.

Since 2005, CAMH has worked with OLG to co-design and deliver employee Responsible Gambling (RG) training programs. RG training content for each line of business is informed by evidence-based approaches and focuses on the application of knowledge and skills.

In 2010, CAMH’s activities related to problem gambling (PG) were consolidated with the creation of the Problem Gambling Institute of Ontario. Along with research into gambling addiction, the Institute also serves as a lead agency for the more than 50 treatment providers across the province, and is active in PG/RG policy, and the development of web-based tools to support gamblers.

CAMH has also provided third-party consultation on various RG proposals and initiatives, including providing formal recommendations on RG player tools for OLG’s internet gaming website, PlayOLG.

Ontario Problem Gambling Helpline (OPGH)

Ontario Problem Gambling Helpline (OPGH) Logo

OPGH is a dedicated, province-wide information and referral service ensuring that all communities in Ontario have free, confidential, and anonymous access to information about, and referral to, problem gambling treatment resources via a toll-free telephone line and website.

OPGH works collaboratively with OLG regarding the placement of the helpline number on various OLG products. From time to time, various joint projects or products may be developed by both organizations.

Gambling Research Exchange Ontario (GREO)

Gambling Research Exchange Ontario (GREO) Logo

Gambling Research Exchange Ontario (GREO) is an independent organization that helps researchers, policy makers, gambling regulators and operators, and treatment and prevention service providers anticipate, adapt, and respond to emerging gambling issues. By providing thought-leadership in guiding research initiatives, and supporting evidence-based decision-making in gambling-related policy and practice, GREO aims to eliminate harm from gambling.

OLG recognizes the value of impartial, well-designed research to inform the development of RG programs and policy. As such, in 2005, OLG entered into a formal relationship with GREO. Part of the relationship with GREO involves providing researchers with access to OLG facilities and data. In addition, GREO can enter into joint projects with OLG but does not have its own research funds to contribute to these projects. Primarily, GREO vets research proposals, provides research project management, and manages peer reviews of proposals that OLG receives.

Responsible Gambling Council (RGC)

RGC_Horizontal_Color_Eng

RGC is an independent non-profit organization dedicated to problem gambling prevention.

RGC works to reduce gambling risks by creating and delivering innovative awareness and information programs. It also promotes the adoption of improved player safeguards through best practices research, standards development and the RG Check program, one of the most comprehensive and rigorous responsible gambling accreditation program in the world.

In addition, RGC operates and manages Responsible Gaming Resource Centres (RGRCs) located at OLG gaming venues across Ontario. The centres provide information about safer play as well as assistance and local referrals for help with gambling related problems.

Credit Canada

Credit Canada Debt Solutions

Credit Canada is a leader in financial literacy and education, working with community organizations to help those experiencing financial distress and debt problems. As a not-for-profit agency, Credit Canada provides free credit and debt counselling, money management and budgeting support, as well as personal debt consolidation and prevention. Credit Canada has helped more than 2 million Canadians live debt-free over 50+ years.

Since 2011, Credit Canada has worked with OLG to ensure anyone requiring money management support receives the information they need to make smart financial decisions, for their families and their future. For example, in 2013 a program was initiated with the support of the Centre for Addiction and Mental Health (CAMH) and the Problem Gambling Institute of Ontario, to effectively address issues related to gambling and money.

The goal of this program and partnership with OLG is to not only provide key tools and resources for successful problem gambling responsiveness, but to also help develop skills building educational initiatives that address emerging gambling issues.

CAMH

Centre for Addiction and Mental Health (CAMH)

CAMH is Canada’s leading addiction and mental health teaching hospital. Its mandate is to transform the lives of people affected by addiction and mental illness, applying the latest in scientific advances through integrated clinical practice, health promotion, education and research.

Since 2005, CAMH has worked with OLG to co-design and deliver employee Responsible Gambling (RG) training programs. RG training content for each line of business is informed by evidence-based approaches and focuses on the application of knowledge and skills.

In 2010, CAMH’s activities related to problem gambling (PG) were consolidated with the creation of the Problem Gambling Institute of Ontario. Along with research into gambling addiction, the Institute also serves as a lead agency for the more than 50 treatment providers across the province, and is active in PG/RG policy, and the development of web-based tools to support gamblers.

CAMH has also provided third-party consultation on various RG proposals and initiatives, including providing formal recommendations on RG player tools for OLG’s internet gaming website, PlayOLG.

Gambling Help

Ontario Problem Gambling Helpline (OPGH)

OPGH is a dedicated, province-wide information and referral service ensuring that all communities in Ontario have free, confidential, and anonymous access to information about, and referral to, problem gambling treatment resources via a toll-free telephone line and website.

OPGH works collaboratively with OLG regarding the placement of the helpline number on various OLG products. From time to time, various joint projects or products may be developed by both organizations.

Gambling Research Exchange Ontario

Gambling Research Exchange Ontario (GREO)

Gambling Research Exchange Ontario (GREO) is an independent organization that helps researchers, policy makers, gambling regulators and operators, and treatment and prevention service providers anticipate, adapt, and respond to emerging gambling issues. By providing thought-leadership in guiding research initiatives, and supporting evidence-based decision-making in gambling-related policy and practice, GREO aims to eliminate harm from gambling.

OLG recognizes the value of impartial, well-designed research to inform the development of RG programs and policy. As such, in 2005, OLG entered into a formal relationship with GREO. Part of the relationship with GREO involves providing researchers with access to OLG facilities and data. In addition, GREO can enter into joint projects with OLG but does not have its own research funds to contribute to these projects. Primarily, GREO vets research proposals, provides research project management, and manages peer reviews of proposals that OLG receives.

Responsible Gambling Council

Responsible Gambling Council (RGC)

RGC is an independent non-profit organization dedicated to problem gambling prevention.

RGC works to reduce gambling risks by creating and delivering innovative awareness and information programs. It also promotes the adoption of improved player safeguards through best practices research, standards development and the RG Check program, one of the most comprehensive and rigorous responsible gambling accreditation program in the world.

In addition, RGC operates and manages Responsible Gaming Resource Centres (RGRCs) located at OLG gaming venues across Ontario. The centres provide information about safer play as well as assistance and local referrals for help with gambling related problems.

Credit Canada

Credit Canada

Credit Canada is a leader in financial literacy and education, working with community organizations to help those experiencing financial distress and debt problems. As a not-for-profit agency, Credit Canada provides free credit and debt counselling, money management and budgeting support, as well as personal debt consolidation and prevention. Credit Canada has helped more than 2 million Canadians live debt-free over 50+ years.

Since 2011, Credit Canada has worked with OLG to ensure anyone requiring money management support receives the information they need to make smart financial decisions, for their families and their future. For example, in 2013 a program was initiated with the support of the Centre for Addiction and Mental Health (CAMH) and the Problem Gambling Institute of Ontario, to effectively address issues related to gambling and money.

The goal of this program and partnership with OLG is to not only provide key tools and resources for successful problem gambling responsiveness, but to also help develop skills building educational initiatives that address emerging gambling issues.